Appointments

Update on Cancellation Policy

Private Patients

Going forward, a booking fee will be required to confirm all private patient appointments.

This fee will be requested at the time of booking. Once payment is received, your appointment will be confirmed. If payment is not received, the appointment may be released to another patient.

We understand this is a change from our previous system and it is not a decision we have taken lightly. Unfortunately, due to increasing numbers of missed appointments and late cancellations, we have had to introduce this policy to help ensure appointments remain available for patients who need them.

We sincerely appreciate your understanding and cooperation.

Many thanks,
Cluain Adain Team

Update on Cancellation Policy GMS/Medical Card Patients

We kindly ask all patients to give as much notice as possible if they need to cancel an appointment.

Missed appointments without notice prevent other patients from

being seen and place significant pressure on surgery services.

Patients who repeatedly miss appointments without cancelling may have future bookings reviewed and may be offered same-day appointments only.

We appreciate your cooperation and understanding.

Cluain Adain Team

All consultations are by appointment only, please call reception to make an appointment (see phone number at the bottom of every page).

Non-Urgent Appointments

If you are medically unwell and need an appointment urgently, please contact reception by phone.

If you wish to make a non-urgent appointment, you may request one using the form below. Clinical queries should never be submitted via email, text or any of the forms on this website as they may not be reviewed in a timely manner.

Requesting Your Appointment

Please note a GP surgery receptionist is not simply someone who answers the phone - they are specially trained to help you get the most appropriate treatment as fast as possible. In order to do this, they may need to ask you questions about why you need to see a doctor.

When an appointment is for a specialised procedure please specify when making the appointment.
Patients with more than one issue to discuss should book a double appointment to ensure that appropriate consultation can take place. Otherwise, patients may be asked to book another appointment at a later date.
Urgent cases will be seen on the day where possible but we may not be able to offer a choice of doctor or time.

Late for Your Appointment

Please let us know if you are late for your appointment by phone. If you are late for your appointment you may need to reschedule.

Cancel Your Appointment

Please let us know as soon as possible if you cannot keep your appointment by calling reception. This will allow us to offer the appointment to another patient.

If you want to cancel an appointment that is more than 24 hours away, please click here.

Chaperone Policy

We will always respect your privacy, dignity and your religious and cultural beliefs particularly when intimate examinations are advisable - these will only be carried out with your express agreement and you will be offered a chaperone to attend the examination if you so wish.

You may also request a chaperone when making the appointment or on arrival at the surgery (please let the receptionist know) or at any time during the consultation.

Appt Form

Request Non-Urgent Appointment

If you wish to make a non-urgent appointment, you may request one using the form below. Clinical queries should not be submitted via email, text or any of the forms on this website as they may not be reviewed in a timely manner.

If you require urgent medical attention, please phone the practice (or the out of hours number). For life-threatening emergencies, always call 999.

First Name

Last Name

Date of Birth (dd/mm/yyyy)

Phone

Full Address

Appointment Reason

Desired date and time

When are you unavailable?

Which healthcare professional do you wish to book with? (Put 'Any' if no preference)

I understand that I should only submit this form to request a NON-URGENT appointment.

I understand that my desired appointment date/time may not be available and that the practice may offer an alterative date/time.

I consent to this message being sent electronically to the practice. I have checked that the email address and phone number supplied are correct and consent to receiving medical information via email or text.

By submitting this form you will be sending personal/sensitive information about yourself across the Internet. Please read our privacy statement to discover how we protect and manage your submitted data. Whilst every effort is made to keep this information secure, you should be aware that we cannot offer any guarantees of absolute privacy. If this matter concerns you then you should use another method of contacting the practice.